F . A . Q
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F.A.Qs
We offer a wide variety of services in the Riviera Maya.
All-inclusive private tours, customized private tours, private and special event transportation, tours to archaeological, cultural and gastronomic sites, nature and adventure tours.
We are committed to providing quality services and memorable experiences. Contact us to plan your perfect trip! Click here
All our tours and transportation services are completely private. We specialize in offering personalized and exclusive experiences for you and your group, ensuring that you enjoy high quality service and individualized attention.
- Private Tours: Each tour is designed specifically for your group, which means that you will not share the experience with other travelers. This allows us to tailor itineraries to your interests and needs, guaranteeing a unique experience at your own pace.
- Private Transportation: Our transportation services are also completely private. Whether you need a transfer from the airport, to your hotel, or any other destination in the Riviera Maya, you will have an exclusive vehicle for you and your group, ensuring comfort and privacy at all times.
Opting for our private services gives you the flexibility to customize your trip, ensuring a more comfortable, safe and memorable experience.
Contact us for more details and to book your tour or private transportation!
Yes, we offer transportation services for special events. Whether you need transportation for weddings, conferences, meetings, or any other type of special event, we can provide you with the event, we ensure that your guests arrive on time and in comfort. We have vehicles of different sizes and characteristics to adapt to your specific needs, providing a personalized and high-quality service to make your event a success. Contact us for more information and to coordinate the details of your special transportation!
Making a reservation with us is very simple and convenient. You can make your reservation through the following means:
- Website: Visit our website and use our online reservation system to select the tour or transportation service you want. You only need to follow a few simple steps to complete your reservation.
- Facebook Messenger: You can also make your reservation through Facebook Messenger. Simply send us a message and one of our representatives will assist you to confirm all the details of your reservation.
- Email: Send us an email with the details of your request and we will get back to you as soon as possible to coordinate your reservation.
- WhatsApp: Contact us through our WhatsApp number. Our team is available to assist you and confirm your reservation quickly and efficiently.
All of our methods are easy to use and designed to give you the best possible experience when booking our services, we are here to help you through the entire process!
We always recommend booking in advance, as this allows us to ensure the availability of the tour or transportation service on the date and time of your choice. In addition, by booking in advance, we can better customize your experience and accommodate any special requests you may have. Although we also try to accommodate last minute bookings, we are always available to assist you in the best possible way.
Book early to enjoy a smooth experience!
Yes, to confirm your reservation, we require a deposit. This deposit helps us to ensure the availability of the tour or transportation service on the date you have selected. Payment of the deposit can be made securely through PayPal or Stripe, both of which are reliable and easy to use. Once the deposit is received, your reservation will be confirmed and we will provide you with all the necessary details for your trip.
We are here to help you through the whole process and ensure an excellent experience!
To settle the total amount of the tour or transportation, we accept payment by credit/debit card or cash. You can make the payment the same day of the tour or transportation, at the end of the service. This flexibility allows you to choose the payment option that suits you best and guarantees a safe and convenient transaction.
It is important to note that deposits to confirm the reservation can be made through PayPal or Stripe, but these methods are not used to settle the total payment on the day of the service. We make sure to offer you a variety of options to make your experience with us comfortable and hassle-free. We are here to answer any additional questions you may have and to make sure you enjoy your experience with us to the fullest.
Our cancellation policy states that deposits made to confirm reservations are non- refundable. However, we understand that changes may arise in your travel plans. Therefore, we offer the option to change the date of the tour or transportation, as well as the possibility of changing to another available tour, as long as you notify us at least 2 days in advance.
You have one year to use your reservation from the originally scheduled date, providing you with the flexibility to adjust your plans according to your needs. We are committed to working with you to ensure you have the best possible experience with us. If you have any additional questions about our cancellation policy or wish to make changes to your reservation, please do not hesitate to contact us. We are here to help you and make sure you make the most of your time with us in the Riviera Maya.
The price of our tours and private transportation includes a complete and personalized experience that guarantees your comfort and satisfaction throughout the trip. We include:
- Private Transportation: Enjoy an exclusive vehicle for you and your group, ensuring privacy and comfort throughout the trip.
- Drinks on board: During the trip, we offer drinks (soft drinks of different flavors, waters and beers) to keep you hydrated and comfortable.
- Driver and Personalized Guide: Our tours include a professional driver and an expert guide who will accompany you throughout the experience. The guide is dedicated to providing you with 100% personalized attention.
We are committed to providing you with an unforgettable travel experience, tailored to your specific interests and needs. If you would like more details about what our service includes or have any special requests, please do not hesitate to contact us. We are here to make sure you make the most of your time with us in the Riviera Maya.
Yes, we can make additional stops during the tour if they are on the planned route. These additional stops can be to enjoy
places of interest, local restaurants or any other point of interest you wish to explore.
However, if the additional stop requires a significant deviation from the original route, an extra charge may apply depending on the destination and the additional distance. We are committed to providing you with flexibility and comfort during your tour, making sure that you enjoy every moment of your experience with us in the Riviera Maya to the fullest.
If you have any specific requests for additional stops or would like more information about our customized tours, please do not hesitate to contact us. We are here to help you plan the perfect trip according to your preferences.
Absolutely, we specialize in offering customized itineraries to make sure you have a unique and memorable experience with us. Your satisfaction is our priority, so you can:
- Customize your Itinerary: We work with you to design an itinerary that fits your specific interests and preferences. Whether you want to explore archaeological ruins, relax on paradisiacal beaches, or enjoy adventure activities such as snorkeling or visits to cenotes, we tailor the tour according to your desires.
- Enjoy at your own pace: We encourage you to take your time and enjoy every moment. Our guides are available to provide you with detailed information about the destinations visited and answer any questions you may have throughout the tour.
Our goal is for you to have an amazing and completely satisfying day. If you have any special requests or would like more information on how we can customize your experience, please do not hesitate to contact us. We are here to make your travel dreams come true in this beautiful region.
Yes, we are proud to offer multilingual guide services during our tours in the archaeological sites of the Riviera Maya. Our guides
are trained and experienced in providing informative and enriching tours in the following languages:
- English (Our main language)
- French
- Portuguese
- Italian
We understand the importance of providing a complete and accessible cultural experience for our international visitors. Our multilingual guides are here to make sure you fully understand the history and culture of the archaeological sites we visit, making your experience educational and memorable.
If you need a guide in a specific language that is not mentioned here, do not hesitate to contact us. We are committed to provide you with the best service exceptional and adapted to your linguistic needs during your visit to the Riviera Maya.
All our transportation units are in excellent condition to guarantee your comfort and safety during your trip. Each vehicle is meticulously maintained and equipped with air conditioning to provide you with a pleasant environment even on the hottest days of the Riviera Maya.
We are committed to providing you with a reliable and high quality transportation service, making sure that you enjoy every moment of your experience with us. If you have any additional questions about our transportation units or need more details about how we can make your trip more comfortable, do not hesitate to contact us. We are here to make sure you have an exceptional travel experience in the Riviera Maya.
Yes, we have suitable seats for infants and children in our transportation units. To make sure we have the right seat available for your trip, we recommend that you let us know in advance if you need a seat for your child.
We are committed to providing a safe and comfortable ride for all our passengers, including the youngest members of the family. Our goal is to ensure that everyone enjoys a pleasant and worry-free travel experience. If you have any additional requests or need more information about our family transportation options, please do not hesitate to contact us.
We are here to help you and make sure you have a memorable experience with us.
If there are changes to your arrival itinerary, it is crucial that you contact us as soon as you become aware of the change. This will allow us to update the pick-up time and ensure that we are there to meet you on time.
Regarding your return, we ask that you confirm one day in advance if there are no changes to your schedule or if there are any modifications to your plans. This way, we can adjust our transportation service according to your needs and ensure a smooth and seamless experience.
Our goal is to provide reliable transportation service tailored to your needs, so keeping us informed of any changes to your itinerary helps us serve you better. If you have any additional questions or need assistance with your itinerary, please do not hesitate to contact us. We’re here to help.
Yes, there is an additional cost for night transportation services. This is due to the increased demand and logistical challenges of operating during nighttime hours. However, we remain committed to providing you with high quality service and ensuring that your experience is as comfortable and safe as possible, regardless of the time of day.
If you need more information about additional costs for overnight transportation or would like to make a reservation, please do not hesitate to contact us. We are here to help you and provide you with all the details you need to plan your trip.
Our services stand out in the Riviera Maya region for several reasons that guarantee a unique and satisfactory experience:
- Total Customization: We specialize in completely private and personalized tours and transportation. We tailor each itinerary according to your specific interests and needs, ensuring an exclusive and tailor-made experience.
- Personalized Attention: We have dedicated guides and drivers to provide personalized attention throughout the entire trip. From planning to execution, we ensure that every detail is carefully coordinated for your comfort and enjoyment, including the freedom of time for your day, with us you will not feel pressured.
- Quality and Comfort: All our transportation units are in excellent condition and equipped with air conditioning to guarantee a comfortable trip in any season.
- Flexibility and Adaptability: We offer the flexibility to make additional stops within the planned route and the option to modify itineraries according to your preferences, whenever possible.
- Multilingualism: Our guided tours in archaeological sites are available in several languages, including English, French, Portuguese and Spanish.
Italian, to ensure that all our customers enjoy a complete educational experience.
- Commitment to Customer Experience: We strive to exceed the expectations of our customers by providing a service
exceptional from the moment of the reservation until the return to your place of accommodation.
These combined characteristics make our services unique in the region, guaranteeing not only a tourist visit, but a memorable and enriching experience in the beautiful Riviera Maya.