Terms and Cancellation Policy

 

Effective Date: January 1st, 2023

By booking you agree to be bound by these terms and conditions. All personal information supplied to riviera’s fam will remain within our organization and will not be shared with any external entity.

Photos and videos of guest taken during the tour may be used for promotional purposes.

You agree to have sufficient funds or credit available upon placement of any such reservation to ensure that the purchase price will be collectible by us.

 

Booking and payment

 

a)By booking a reservation you acknowledge that you accept these terms and conditions. in addition, you warrant that you are 18 years of age or older, that you possess the legal authority to enter into these terms of service. any false or fraudulent reservation is prohibited.

b) You agree to provide accurate and up-to-date information at the time you make a reservation.

c)You agree to have sufficient funds or credit available upon placement of any such reservation to ensure that the purchase price will be collectible by us. after you place your reservation, we will send you a booking confirmation.

 

Changes and cancellation by you

 

a) Clients can cancel and get a refound during the first 24 hours after getting a booking confirmation. in the event that the refund is approved by riviera’s fam and falls within the policies, it will be executed from 24 to 72 hours via paypal.

b) After 24 hours of receiving the booking confirmation, the reservation is non-refundable.

c) Reservations are non-refundable, the client has the right to reschedule or future travel credit, valid for one year after the reservation date according to the booking confirmation.

d)If you wish to make any changes to your reservation you must request said changes as soon as possible and no later than 15 days before the date and time of your reservation. any change

is subject to availability, while we will attempt to accommodate your change request, we cannot guarantee we will be able to do so. if we cannot, you will have the option to maintain the existing reservation.

e) When reserving a service with the number of people confirmed, if there are people who can no longer attend and the number of attendees lowers, the price of the service may change.

 

Changes and cancellations by riviera’s fam

 

a) We will make every reasonable effort to provide the services in accordance with the descriptions provided by us. Although it is unlikely that we will have to make any changes to your reservation or cancel confirmed reservations, we reserve the right to do so, unless it becomes necessary or advisable. (Due to weather hazards) if we cancel your reservation, we will provide you either a credit that you may use towards another service valid for one year after the cancellation day.